If you run your business on Odoo, you know the drill. You want to offer another courier, so you build an integration. Then you maintain it. Then you want a third courier, and round you go again.

Every new carrier becomes a project. Every project needs a developer. And every integration is one more thing to keep alive.

Not any more. Voila is now live inside Odoo through a prebuilt connector from Smart IT, a UK-based Odoo Gold Partner. It's not a roadmap slide. It's live, and real Odoo users are already shipping with it.

A Prebuilt Odoo Shipping Integration

Voila has partnered with Smart IT to bring its shipping platform natively into Odoo. Smart IT built the connector, so Odoo users get a ready-made route into Voila's courier network without writing a line of code.

In plain terms: the courier integration you'd normally have to build yourself already exists.

How It Works

Once you're connected, the moving parts look like this:

• Labels are created in Odoo through Voila. Shipping labels are generated without leaving Odoo.

• More couriers, no extra builds. You get access to more courier options without any extra development.

• Tracking stays visible. You can follow every shipment from the Voila back end throughout.

Two Ways to Use It

Not every Odoo user wants the same thing, so the connector works two ways.

Stay in Odoo

Happy with Odoo as your day-to-day home? Keep it that way. You get access to more courier options without any extra development work.

Go Further with Voila

If Odoo's built-in shipping is starting to feel like a bottleneck, you can run all of your shipping from Voila instead. Odoo keeps doing what it does best, and Voila takes care of everything between the order and the doorstep. Here's what that opens up.

Let the rules pick the courier. Voila's AI Rules Engine builds rules that choose the right courier and service for each order, so nobody is making the same decision by hand hundreds of times a day. Want low-emission couriers in city centres? Set a rule and move on.

A courier network you can actually change. Over 160 couriers and over 7,000 services sit in one place. Adding or swapping a courier is a settings change, not a development project.

Labels in the format your warehouse needs. Print 6x4, 6x8, A4, S17 or S19 labels as PDF, PNG or ZPL, with custom documents generated at dispatch. Shipping a lot at once? Send up to 250 shipment requests in one go.

Tracking that still looks like you. Branded tracking pages carry your logo, colours and tone, and on-brand email and SMS updates keep customers in the loop without anyone on your team typing them.

Fewer "where's my order?" emails. Voila's AI chatbot answers routine delivery questions on your website, so your customer service team can focus on the ones that need a human.

Returns without the faff. Create return labels alongside outbound ones and give customers a branded, paperless returns portal, with post office, parcel shop and label-in-a-box options.

Errors you can actually understand. Smart address correction tidies messy addresses before they turn into failed deliveries, and cryptic courier error messages are translated into plain, actionable fixes.

Reporting that tells you something. Track courier performance, delivery success rates and spend in one dashboard, or push the data into Looker Studio or Power BI.

Changes on your terms. Self-service configuration lets you adjust shipping workflows yourself, without raising a support ticket and waiting.

Why This Beats Building It Yourself

The usual alternative is a custom integration for each courier. That means development time up front, maintenance forever after, and a fresh build every time you want to add a carrier.

With the Smart IT connector, that work is already done. You connect once and get the whole network, rather than building courier connectivity one integration at a time.

Who's Already Using It

The connector is already supporting Odoo users across the UK, with early adoption strongest among health, beauty, fashion and third-party logistics businesses. Customer stories and case studies are on the way as the partnership expands into more industries over the coming months.

See It in Action

Voila and Smart IT are planning a joint on-demand workshop that walks through the whole connected workflow, from order to label to tracking.

Prefer to talk in person? Both teams will be at Odoo's London event on 17 November. Come and say hello.

Can't wait that long? [Book a Voila demo] and we'll show you how it fits your setup.

FAQs

Do I need a developer to connect Voila to Odoo?

No. The Smart IT connector is prebuilt, so there's no custom development needed to get Voila working inside Odoo.

Can I keep managing my shipping inside Odoo?

Yes. You can stay in Odoo and simply gain access to more courier options. If you want more control, you can manage shipping from Voila instead.

How many couriers can I access through Voila?

Voila's network covers over 160 couriers.

Who built the Odoo connector?

Smart IT, a UK-based Odoo Gold Partner, built the connector in partnership with Voila.