What Does a Delivery Management Software Do?

A Simple Answer

Delivery Management Software (DMS) is a tool designed to help businesses deliver goods and services to customers faster, cheaper, and more efficiently.

It automates the entire delivery process — from scheduling and shipping to tracking and reporting — making it easier to manage everything in one place.

The main benefit? Lower operating costs and happier customers, month after month.

What is Delivery Management Software Used For?

Delivery Management Software (also called shipping management software) is mainly used to schedule, ship, and track orders for delivery.

With rising customer expectations, on-demand logistics has become essential to stay competitive. A strong fulfilment and logistics strategy starts with efficient picking, packing, and shipping — and delivery management software is what ties all these parts together.

Modern tools like Voila include features such as:

• Courier management software

• Delivery tracking

• Label generation

• Customer notifications

Key Challenges in Delivery Management

Getting customer orders to doorsteps on time and intact is no easy feat. Here are some common challenges:

Inventory Management Issues

Without the right products in the right place, fulfilment stalls. Stockouts and backorders delay shipments and hurt customer satisfaction. Real-time tracking, automated replenishment, and demand forecasting are essential — and if you're lacking backend infrastructure like order management, warehouse systems, or ERP, Helm might be the perfect fit.

Growing Competitive Pressure

Ecommerce giants like Amazon dominate by offering lightning-fast, reliable shipping — including 2-day, next-day, or BOPIS options. Smaller DTC brands can stay competitive with DMS tools that offer flexible courier options and branded tracking to reduce WISMO (Where Is My Order?) queries.

Cross-Border Ecommerce Complications

Going global opens up new markets, but also new challenges like slow international shipping and high costs. Voila simplifies cross-border logistics by connecting you with couriers around the world through one secure API.

Why Use Delivery Management Software?

Delivery performance impacts both customer loyalty and profitability. Without a DMS:

• You might miss out on preferred shipping methods

• Your cart abandonment rate can spike

• You risk higher costs and more customer complaints

A good DMS helps you:

• Automate shipping decisions

• Improve delivery reliability

• Streamline operations

• Delight customers

Top Benefits

1. Reduced Operational Costs
DMS helps you compare courier options and avoid packaging or routing mistakes. For example, Rydale saved over £100,000 in postage with Voila.

“Before, we were manually choosing rates… Now Voila automatically selects the best delivery method. It costs us less and our customers get faster shipping.”
– Alex Moore, Head of eCommerce at Rydale

2. Higher Customer Retention
Yorkshire Trading, a homeware store, improved 2-day shipping performance and cut down complaints dramatically with Voila.

“We don't have to ship with a specific courier anymore. If one has issues, we use another. Customers are happier, and reviews have improved.”

How Our Delivery Management Software Works

Getting Started
Login to your Voila account to access your dashboard, which gives you full visibility into your couriers, orders, and delivery performance.

Setup and Configuration

• Connect to Couriers: Add your existing contracts via our REST API to streamline operations without manually managing individual courier requirements.

• Smart Shipping Automation: Create custom rules based on size, destination, weight, or parcel value to assign the best courier automatically.

Example: If one courier overcharges for parcels over 5kg, you can exclude them from those shipments.

Label Printing Made Easy
Whether it's a few orders or thousands, Voila centralises label generation. Features like batch printing and automation reduce errors and save time.

Customer Communication
Integrate our tracking API to deliver real-time order updates and branded notifications — reducing WISMO requests and boosting trust.

Customisable tracking means your brand is front and centre every step of the way.

Analytics & Insights

Get detailed insights into your shipping performance:

Monitor Delayed Deliveries

Identify patterns and causes to proactively improve your delivery network.

Know Your Average Time Per Delivery

Track how long deliveries take across different regions and shipping methods.

Track Your Average Cost of Delivery

Understand and reduce your shipping costs. Voila breaks this down by location and courier to help you make smarter decisions.

Conclusion

Delivery Management Software like Voila is more than just a tool — it’s your secret weapon for improving customer satisfaction, cutting costs, and scaling operations efficiently.

Want to see how it works in real time?
Book a Demo with our team and discover the full power of Voila.