Turn Delivery Tracking into a Growth Channel with Voila’s Branded Tracking Portals 

Customers check their order tracking 5-7 times per purchase. Yet many brands still send them to generic courier pages, missing a critical opportunity to reassure, engage, and retain them. 

With Voila's Branded Tracking Portals, every tracking visit becomes a branded, confidence-building moment that strengthens your post-purchase experience and drives repeat purchases.

Why Generic Tracking Pages Fail 

Most off-site tracking experiences are: 

• Anonymous: No logo, colours, or brand messaging 

• Confusing: Disparate courier updates make it hard to understand the delivery status. 

• Reactive: Customers must check multiple sources or call support (WISMO).

• Disconnected: Leaving your site interrupts the customer journey at a high-engagement moment. 

When you outsource this page to a courier, you lose control and risk customer frustration. 

How Voila’s Branded Tracking Portals Solve the Problem 

Branded tracking portals let you own the post-purchase journey while keeping customers informed. Key features include:

Full Customisation 

• Choose from sleek templates or use HTML Mode for advanced layouts 

• Add logos, colours, messaging, and dynamic variables like {{COMPANY_LOGO}}, {{SHIPPING_ADDRESS}}, or {{DELIVERY_STATUS}}. 

Seamless Deployment 

• Use Voila’s dedicated domain or connect your own for a fully branded experience. 

• Push design or messaging updates instantly. 

Live Order Tracking 

• Customers see real-time courier updates, timelines, handoffs, ETAs, and delays – all in one place.  

• Unified view across multiple carriers reduces confusion.

See It In Action 

The demo highlights how Voila transforms a standard tracking page into a professional, branded touchpoint that customers love.  

Benefits for Merchants 

Tips to Maximise Your Branded Tracking Portal 

1. Update Templates Regularly 

   Keep messaging fresh and aligned with campaigns 

2. Leverage Your Domain 

   Customers trust a consistent URL over generic courier links 

3. Automate Notifications 

   Proactive delivery updates reduce support tickets and surprise delays

4. Use Dynamic Variables 

   Personalise each tracking page with order-specific details for a better experience. 

The Bottom Line 

If you’re still sending customers to off-site tracking pages, you’re outsourcing one of the most-visited screens in their post-purchase journey. Voila’s Branded Tracking Portals transform tracking into a branded, revenue-driving, and loyalty-enhancing touchpoint.  

Start using branded tracking portals today, powered by live courier data, automated updates, and AI-assisted support, and turn every delivery into a signature brand experience with Voila's shipping software.