How Voila Transformed ArrowXL’s Home Delivery Operations

In the fast-paced world of logistics and home delivery, staying ahead of the curve requires agility, adaptability, and cutting-edge technology. As the UK’s largest and longest-established two-person home delivery provider, ArrowXL delivers over 2.6 million home deliveries every year. However, despite their strong market presence, they faced challenges in integrating with major courier management systems and keeping up with evolving demands of the industry.

This case study will explore how Voila played a vital role in modernising ArrowXL’s operations, improving efficiency, and driving business growth.

“We were very light on API… we were probably trailing the market if I’m honest with you.”
— Craig Kavanagh, Sales Director, ArrowXL

The Challenges of Legacy Systems and Lost Opportunities

Before partnering with The Despatch Company and implementing Voila, ArrowXL relied on legacy integrations, including web services, CSV uploads, SFTP, and EDI structures. While functional, these systems lacked the flexibility and speed required to onboard new clients efficiently. As a result, ArrowXL struggled to compete for business opportunities where major courier management system integration was a requirement.

“The worst part of our processes before was absolutely rigidity. We had very, very sort of dyed-in-the-wool processes to bring a client live, and we just didn’t have the pace and agility that you need as a service provider in 2024/25.”
— Craig Kavanagh, Sales Director, ArrowXL

ArrowXL was also missing out on potential business due to these limitations. Without seamless integration capabilities, they were often excluded from tenders that required real-time courier management system connections.

“We were definitely losing business, and we were not current either. So we weren’t moving with the times, and we weren’t evolving alongside the rest of the sector. We needed to catch up desperately.”
— Rachel Hopkins, CIO, ArrowXL

Partnering with Voila and Finding the Solution

Recognising the urgent need to modernise their infrastructure, ArrowXL turned to Voila, a powerful integration and automation tool designed to streamline logistics and courier management.

“It was the first time that we started to use a product like this. It actually evolved our integration options significantly.”
— Craig Kavanagh, Sales Director, ArrowXL

By implementing Voila, ArrowXL was able to:

• Replace outdated integration codes and migrate them into a more flexible, scalable system.

• Reduce onboarding time for new clients by improving process efficiency.

• Seamlessly integrate with major courier management platforms, unlocking new business opportunities.

“Conversion of clients from a theoretical account into a trading account is key. You know, we want to maximise the revenue we get into the business, and having an easy way in through Voila helps us to do that quite quickly.”
— Craig Kavanagh, Sales Director, ArrowXL

Voila - A Seamless and Scalable System

Since implementing Voila, ArrowXL has experienced significant improvements in uptime, efficiency, and client satisfaction. The new system has proven to be highly reliable, ensuring that clients never experience disruptions when accessing ArrowXL’s services.

“I think the biggest benchmark for us is uptime, availability, and in the two years plus we’ve been using Voila, I don’t think we’ve had an occasion where our clients have not been able to access our system.”
— Craig Kavanagh, Sales Director, ArrowXL

Additionally, ArrowXL’s internal teams have fully embraced Voila’s user-friendly interface, making adoption quick and efficient.

“It’s very easy to use. Our onboarding and technology team have embraced what it does and learned very quickly.”
— Craig Kavanagh, Sales Director, ArrowXL

A key highlight of the partnership has been the exceptional level of support from Voila’s team. Whether it’s troubleshooting or implementing new features, ArrowXL has experienced a high level of responsiveness and problem-solving.

“Any challenge that my team brings to the table, we don’t hear ‘No, we can’t do that’ anymore. It’s always ‘Leave it with us, we’ll find a solution.’”
— Craig Kavanagh, Sales Director, ArrowXL

“We’ve always had great service. Service has never been an issue.”
— Rachel Hopkins, CIO, ArrowXL

Voila is a ‘Future-Proofed Partnership’

By leveraging Voila, ArrowXL has transformed its home delivery operations, ensuring it remains competitive in a rapidly evolving logistics industry. With enhanced integration capabilities, seamless onboarding, and exceptional system reliability, ArrowXL is now well-positioned for sustained growth and success.

For businesses looking to streamline their logistics and courier management, ArrowXL’s experience highlights the power of the right technology partner.