When you're a global player like Evri, with operations spanning the UK, Europe, North America, and the Middle East, efficiency and scalability are a must. With a vast network of fulfilment centres, they needed a solution that could keep up. Enter Voila.

The Struggles

Complicated Integrations: Evri’s fulfilment network demanded complex integrations that ate up serious time and resources. Some integrations, like getting an API key from Amazon, took months. No one’s got time for that.

Resource Drain: With so many integrations on the table, Evri’s development team found themselves bogged down, impacting their ability to hit core development goals and slowing down overall progress.

Scalability Snags: Manual integrations were making it difficult for Evri to scale quickly, risking delays that could leave retailers waiting forever to go live.

The Solution

Evri needed a partner who understood the need for quick, easy integrations, and Voila delivered. Here’s why they chose us:

Ready-to-Go Integrations: With over 50 pre-built integrations out of the box, Voila helped Evri connect seamlessly with their existing tech.

Support When It Counts: The Voila team didn’t just offer integrations; we offered comprehensive support from day one.

The Right Deal: A volume-based agreement made sure Evri was set up for quick success.

Implementation

Easy Integrations: Evri could roll out new sales channels and marketplaces in no time, cutting the time-to-market drastically.

Tailored Support: Matthew and the team understood Evri’s specific needs, especially around integrations, providing solutions that addressed every pain point.

Focus on Growth: With Voila handling the integrations, Evri could focus on scaling their operations, growing into new markets with ease.

“The key with Voila was the immediate understanding of our business needs and the provision of scalable, out-of-the-box integrations. The commercial agreement based on volume was very attractive and helped us gain traction quickly. Without Voila, we wouldn't have been able to move as swiftly as we have.”

— Dave Dowman, Director of International Fulfilment at Evri

Day-to-Day Operations with Voila

Evri’s order process is now slicker than ever, thanks to Despatch Cloud. From pulling orders from platforms like Amazon, eBay, and Etsy, to meeting Amazon’s Seller Fulfilled Prime requirements, we’ve made sure Evri keeps their service standards high and customers happy.

“Despatch Cloud's solution via Channels helps us achieve our main objective of getting orders out the door efficiently. Their support and understanding of our challenges have been incredible. The ability to integrate new sales channels and maintain seamless operations has significantly boosted our capabilities.”

— Tom Bradley, Application Leader at Evri

The Inventory API is a game-changer, synchronising stock across all marketplaces in real-time, keeping inventory levels spot on and helping avoid the dreaded oversell.

Custom Work? No Problem!

Voila's flexibility really shines here. When Evri had unique integration needs, like connecting with Linnworks and OrderWise, we stepped up with custom solutions. We also rolled out a special product ID feature in the API in record time—because that's how we roll.

The Results

• Faster Integrations: What used to take months, now takes just a week.

• More Efficient Ops: The plug-and-play model freed up Evri’s dev team to focus on what really matters.

• Global Reach: Evri’s operations are now scaling fast, from the UK to North America, Europe, and the Middle East.

• Stronger Competitiveness: Voila’s solutions gave Evri a competitive edge, making their fulfilment proposition more appealing to new clients.

Conclusion

Evri’s experience with Voila shows just how powerful streamlined integrations, real-time stock syncing, and tailored solutions can be. The flexibility, speed, and scalability of our platform have helped Evri grow and stay ahead in an ever-demanding fulfilment landscape.

Ready to scale faster? Let’s make some magic happen. Voila.