Moov Parcel are a courier reseller that works with small to medium-sized businesses to give them software, courierrates, and top-tier customer service across the UK. When they got in touch with Voila, they needed two things – a way to access sales channels and a way to connect to couriers. Simple.

Challenges

Their biggest challenges? Speed and cost. The cost of developing and maintaining all their channels and courierintegrations was hefty. And let’s face it, keeping up with ever-changing customer demands and expectations isn’t exactly a walk in the park. With sales dipping post-Covid and marketplaces getting more cutthroat, Moov Parcel needed a way to slash shipping costs without sacrificing quality.

“It was an easy decision to go with Voila; I used to work here, so I had a bit of an inside track. I'd already looked at the whole market when I was head of sales, so when I started my own business, it was a no-brainer. I knew it was the best and most cost-effective solution. Didn't even bother looking elsewhere.”
— Ross Jermy, Moov Parcel CTO

What Our Clients Say

“Voila’s customer service team is amazing. They're quick to respond and always fix problems fast. Having worked with them before, I knew I’d be getting a team that genuinely wants to help. That’s one of the main reasons we chose Voila.”
— Ross Jermy, Moov Parcel CTO

Solution

Moov Parcel is currently using Voila’s solution to connect with couriers, manage label creation, and track their shipments. It’s a fast, hassle-free way to manage multiple courier connections like DPD, Evri, and Yodel, with smooth data flowing back to their systems via webhooks. This makes tracking visible to customers in real-time, and any potential issues can be caught and communicated proactively – keeping the whole operation smooth.

Moov Parcel also uses Voila’s Channels to pull orders from eBay and Amazon, sending fulfilment info back to those platforms. They’re planning to add stock control features in the next two years, too.

As a courier reseller, Moov buys cheap rates from couriers and passes the savings on to their B2B and SMB clients. They also offer a software solution, Moov Ninja, for businesses that need it.

Moov Ninja is built by Moov, integrated with Voila’s APIs, and provides their customers with an order management platform. It pulls orders from channels, offers full operational visibility, and lets Moov’s clients create labels, generate manifests, and provide tracking info – all from one place.

Our strategy? Integrating more couriers and channels to expand Moov Parcel’s reach. Plus, their team’s already benefiting from our cutting-edge picking app, which makes fulfilment and warehousing smoother than ever.

“My advice to any company thinking about doing it themselves – don’t. You’ll end up with a ton of headaches and a big bill. Voila will do it all for you at a fraction of the cost and with a lot less hassle. Why spend all that time and money when you don’t have to?”
— Ross Jermy, Moov Parcel CTO

Key Takeaways

Partnering with Voila has transformed Moov Parcel’s operations. They’ve been able to scale, meet market demands, and cut shipping costs – without compromising on service quality. Thanks to Voila’s seamless integration and proactive support, Moov Parcel is staying ahead of industry trends and delivering an exceptional service to their customers. Their success proves that choosing the right tech partner is key to long-term growth.