Voila + Gorgias Integration
Real-Time Shipment Tracking, Exactly Where You Need It
Overview
Voila's seamless integration with Gorgias puts live tracking data at your team’s fingertips - directly within support tickets. No more tab-switching. No more delays. Just instant delivery updates, faster resolutions, and happier customers.
With just a few clicks, you can connect Voila - no developers, no API keys, no fuss. Whether you're handling ten shipments or ten thousand, Voila empowers your support team to respond with confidence and clarity.
Key Benefits
Benefits | Details |
Instant Access | View real-time tracking updates without leaving the ticket. |
Effortless Setup | No credentials to copy, no manual configuration required. |
Context-Rich Support | Shipping details are automatically surfaced based on the customer's email. |
Always Up to Date | Tracking data refreshes with every new ticket reply—keeping your team one step ahead. |
Setup in 6 Simple Steps
1. Launch the Integration
From within Gorgias, locate the Voila app under All Apps then click Connect Unapproved App to begin.
2. Approve the App
You’ll be directed to the authorisation screen. Click Authorize unapproved app to proceed.
3. Connect Your Accounts
You’ll be redirected to another page. Click the Connect button to link your Gorgias account to Voila.
Already logged in? You’ll be taken directly to the app.
Not signed up? Follow the prompt to create a Voila account in seconds.
4. Select or Create an API User
Choose your designated API user. You may select an existing one or create a new user for this integration.
5. Return to Gorgias
Click Go to Gorgias to return to your Gorgias helpdesk - with the integration now live.
6. Start Resolving with Confidence
From now on, any time a customer reaches out about their order, Voila automatically detects the email address and searches across all tickets to find matching shipment data.
What Happens Next
When a ticket is opened or replied to, Voila instantly checks for any associated shipments using the customer’s email address.
Within moments, a widget appears on the right-hand side of the ticket displaying:
Tracking number
Carrier status
Latest tracking event
Estimated delivery date
The widget updates every time the ticket receives a new reply, ensuring your team always has the most current information.
Why Teams Love Voila
“Voila transformed our support workflow - no more hunting down tracking links or guessing delivery statuses. It’s all just there.”
A Happy Voila x Gorgias User
Get Started Today
Connect Voila to Gorgias in minutes and unlock a new level of support efficiency.
Your customers deserve answers. Voila helps you deliver them - fast.
