15th April, 2025
Fairfax & Favor x Voila
Unblocking U.S. Growth: Custom commercial invoice workflows that cut through customs delays
The Challenge
Luxury British brand Fairfax & Favor was gearing up for a major push into the U.S. market, but their international shipping process was holding them back.
They were using Scurri as their delivery management platform, but ran into two major roadblocks:
Critical documentation gaps
Their U.S. shipments required specific data fields on commercial invoices, but Scurri wouldn't customize the templates to include them.
Costly customs delays
Packages were regularly getting held at the U.S. border, creating a poor customer experience, driving up support overhead, and threatening Fairfax & Favor's expansion plans.
They needed a flexible, responsive solution, fast.
The Voila Solution: Built for Agility, Designed for Compliance
Fairfax & Favor were introduced to Voila by a third party and after just one call decided to make the switch. We moved quickly and built a solution that handled their entire customs issue in a matter of hours.
Custom Commercial Invoice Generation
We tapped into Fairfax & Favor's Peoplevox WMS integration to capture additional custom attributes required for U.S. customs clearance including region-specific data points.
Our platform mapped these custom fields into a bespoke invoice template that met all U.S. requirements, eliminating the risk of packages getting stuck at the border.
"It was relatively simple for us, but their incumbent wouldn't touch it. We got it live the same day." - Matthew Dunne, Founder, Voila
Post-Label FedEx Document Upload
We implemented a smart workaround that takes compliance even further:
The system suppresses the commercial invoice at the point of label generation.
Seconds later, Voila uses FedEx's Post-Shipment Document Upload API to send the invoice with full tracking reference, directly to FedEx.
This ensures:
The invoice is always linked to the correct shipment
Any custom or trade documentation arrives in the right format, at the right time
No manual uploads, no customs friction
The Result
What started as a shipping headache turned into a rapid transformation:
For Fairfax & Favor:
Cleared U.S. customs delays overnight
Protected their brand experience during expansion
Integrated seamlessly with Peoplevox
Gained a shipping partner willing to adapt, fast.
"The use case sounds simple, but our incumbent said no. Voila got it done by the afternoon."
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
15th April, 2025
Fairfax & Favor x Voila
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
Simplify Managing Carriers
Book a demo, and if you like what you see, we can have you up and running in less than a day!
Address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ Telephone: 01377 455 180 | Company Number: 09615192 ICO Registration Number: A8116774 | VAT Number: 214577410
©2025 The Dispatch Company
Unblocking U.S. Growth: Custom commercial invoice workflows that cut through customs delays
The Challenge
Luxury British brand Fairfax & Favor was gearing up for a major push into the U.S. market, but their international shipping process was holding them back.
They were using Scurri as their delivery management platform, but ran into two major roadblocks:
Critical documentation gaps
Their U.S. shipments required specific data fields on commercial invoices, but Scurri wouldn't customize the templates to include them.
Costly customs delays
Packages were regularly getting held at the U.S. border, creating a poor customer experience, driving up support overhead, and threatening Fairfax & Favor's expansion plans.
They needed a flexible, responsive solution, fast.
The Voila Solution: Built for Agility, Designed for Compliance
Fairfax & Favor were introduced to Voila by a third party and after just one call decided to make the switch. We moved quickly and built a solution that handled their entire customs issue in a matter of hours.
Custom Commercial Invoice Generation
We tapped into Fairfax & Favor's Peoplevox WMS integration to capture additional custom attributes required for U.S. customs clearance including region-specific data points.
Our platform mapped these custom fields into a bespoke invoice template that met all U.S. requirements, eliminating the risk of packages getting stuck at the border.
"It was relatively simple for us, but their incumbent wouldn't touch it. We got it live the same day." - Matthew Dunne, Founder, Voila
Post-Label FedEx Document Upload
We implemented a smart workaround that takes compliance even further:
The system suppresses the commercial invoice at the point of label generation.
Seconds later, Voila uses FedEx's Post-Shipment Document Upload API to send the invoice with full tracking reference, directly to FedEx.
This ensures:
The invoice is always linked to the correct shipment
Any custom or trade documentation arrives in the right format, at the right time
No manual uploads, no customs friction
The Result
What started as a shipping headache turned into a rapid transformation:
For Fairfax & Favor:
Cleared U.S. customs delays overnight
Protected their brand experience during expansion
Integrated seamlessly with Peoplevox
Gained a shipping partner willing to adapt, fast.
"The use case sounds simple, but our incumbent said no. Voila got it done by the afternoon."