Case Study: How Topps Tiles Streamlined Carrier Integrations with Voila

About Topps Tiles

Topps Tiles is one of the UK's largest tile retailers, with a complex logistics operation that spans both retail and online fulfillment. As the brand scaled, they needed a more agile, cost-effective way to manage carrier integrations - without overburdening their internal development teams or slowing down operations.

The Challenge

Topps Tiles relied on a custom-built internal ERP system, which gave them control - but came with a tradeoff. Every new carrier integration required bespoke development work, which was:

• Expensive: Even testing a new carrier demanded significant development time and budget.

• Time-Consuming: Integrations caused delays due to long internal dev cycles and minimal testing flexibility.

• Rigid: Switching carriers or trialing new services wasn't viable without major resource commitment.

As logistics firms approached them with competitive offers, the Topps Tiles logistics team couldn't act on them - not because they didn't want to, but because the cost of integrating even a single new carrier outweighed the potential savings.

They needed a better way.

The Solution

Enter Voila - a single, unified carrier integration platform that gave Topps Tiles flexibility without complexity.

One Endpoint, Unlimited Carriers

Instead of building custom integrations for each new carrier, Voila offered Topps Tiles a single API endpoint. This meant their internal team could connect once, and gain instant access to 150+ carriers and 7,000+ shipping services - all through one consistent interface.

Smart Shipping Rules

Using Voila's smart shipping rules, Topps Tiles was able to manage their carrier selection dynamically:

• Internally, they could assign shipping groups via their ERP.

• Externally, Voila allowed them to manage complex routing logic, fallback services, and shipping preferences - all without touching code.

Scalable, Future-Proof Architecture

Voila's standardized onboarding process meant that if Topps Tiles wanted to work with a carrier not currently integrated, they could plan and budget for it with clarity. More importantly, they knew the integration would be quick, consistent, and well-supported.

Hands-On Support

What sealed the deal was the level of support. From early development conversations to go-live testing, Topps Tiles received hands-on, responsive technical guidance - allowing them to go live faster and more confidently.

The Results

• Massive Time Savings: Carrier onboarding went from months of development to near-instant access.

• Cost Reduction: Internal teams avoided costly custom builds and could focus on value-added work.

• Operational Agility: The logistics team now has the freedom to trial or switch carriers without fear of disruption.

• Reliable Partnership: Ongoing support and responsiveness from the Voila team turned a simple integration into a trusted relationship.

Conclusion

By choosing Voila, Topps Tiles unlocked the carrier flexibility they needed - without sacrificing control or overloading their development team. With one endpoint, dynamic rule management, and world-class support, they now have a logistics infrastructure that moves as fast as their business.