Overview of Relay
Relay is an innovative e-commerce delivery startup based in the UK, co-founded by industry experts Jonathan Jenssen and Nicole Mazza in 2022. The company aims to revolutionize the home delivery market by optimizing parcel collection and delivery processes through advanced machine-learning software. Relay has secured $35 million in funding from investors such as Plural, Project A, and Prologis Ventures to support its expansion plans. Currently operating in London and northwest England, Relay manages deliveries for clients including Vinted, TikTok, and THG Fulfil. The company plans to establish eight additional distribution hubs across the UK, leveraging a network of 4,000 gig-economy drivers and partnering with local convenience shops as distribution points.
Integration Features
Integrating Relay with Voila offers several key functionalities designed to streamline your shipping operations:
Shipping Label Generation
Effortlessly generate shipping labels directly through Voila's platform, seamlessly integrated with Relay's systems. This integration ensures that your shipments are accurately documented and prepared for dispatch, reducing manual input and the potential for errors.
Shipment Tracking
Access real-time tracking capabilities, providing transparency and peace of mind. Monitor your consignments from collection to delivery, keeping both your team and customers informed throughout the shipping journey.
Return Services
Manage returns efficiently by leveraging Relay's comprehensive return solutions. The integration facilitates streamlined reverse logistics, ensuring that returned goods are handled promptly and accurately, enhancing customer satisfaction.
Benefits of Integrating Relay with Voila
By integrating Relay with Voila, your business can experience several advantages:
Streamlined Operations: Automate your shipping processes to minimize manual tasks and reduce errors, leading to more efficient operations.
Enhanced Tracking Visibility: Provide customers with accurate, real-time shipment updates, improving their overall experience and trust in your services.
Improved Return Management: Simplify the returns process, facilitating efficient reverse logistics that can lead to increased customer loyalty and repeat business.
How to Get Started with Relay Integration
To integrate Relay with your Voila account, follow these steps:
Create a Relay Account: Ensure you have an active account with Relay to proceed with the integration.
Obtain API Credentials: Acquire your API Key from Relay's platform or by contacting their support team.
Connect to Your Voila Account: Log in to your Voila account and navigate to the "API Accounts" section. Click the plus icon to initiate the setup process and select "Relay" from the available options. Enter the required details, including your Company identifier, Testing preference, and API Key. For a detailed guide, refer to our documentation:
Popular Services Offered by Relay
Relay provides a range of services tailored to meet diverse shipping needs. Below is an overview of some of their popular services:
Service Name | Destination | Delivery Time | Tracking Availability |
|---|---|---|---|
Next-Day Delivery | National (UK) | Next Day | Yes |
Standard Delivery | National (UK) | 2-3 Days | Yes |
Same-Day Delivery | Selected Areas | Same Day | Yes |
International Shipping | Europe & Worldwide | Varies | Yes |
Return Services | National (UK) | Varies | Yes |
*Note: Delivery times and tracking availability may vary based on specific routes and services. For the most accurate information, please refer to Relay's official resources.*
Integrating Relay with Voila enhances your logistics capabilities, offering efficient shipping solutions, real-time tracking, and robust return management. This integration empowers your business to deliver superior service to your customers, fostering satisfaction and loyalty.
