Overview of THG
THG (The Hut Group) is a global e-commerce powerhouse, powering its own brands and third-party clients across health, beauty, and nutrition. With vertically integrated operations and end-to-end fulfilment capabilities, THG is known for its advanced tech stack and global distribution infrastructure. Their logistics network is designed to handle high-volume, high-velocity orders with speed, accuracy, and full visibility—making them an ideal partner for brands scaling direct-to-consumer operations.
Integration Features
Our integration with THG brings enterprise-grade fulfilment capabilities into the Voila platform, helping brands scale faster with less complexity:
Multichannel Stock Sync
Inventory levels are synced in real-time across Voila and THG’s fulfilment network. Whether you’re selling on marketplaces, your own store, or other retail channels, your stock stays accurate—preventing oversells and lost revenue.
Order Routing & Fulfilment
Orders placed through Voila-connected channels are automatically routed to THG’s fulfilment centres. This reduces manual handling and ensures orders are packed and shipped using THG’s proven infrastructure and SLAs.
Tracking & Notifications
Voila pulls tracking updates from THG and surfaces them across your channels. Customers stay informed with real-time delivery updates, reducing WISMO queries and improving the post-purchase experience.
Returns Management
Manage returns directly through Voila while leveraging THG’s reverse logistics network. This creates a smoother customer journey, with faster refunds and accurate restocking back into inventory.
Benefits of Integrating THG with Voila
Enterprise Fulfilment Without the Overhead
Scale your brand with THG’s infrastructure—without needing to build your own warehousing, systems, or carrier integrations.
Faster Shipping, Globally
Tap into THG’s international network to ship to customers faster, with end-to-end visibility and automated tracking.
One Platform for Everything
Keep your order, stock, and return workflows in one place—Voila acts as the control centre across your channels and THG’s operations.
How to Get Started with THG Integration
Get Set Up with THG
If you're not already working with THG for fulfilment, reach out to their commercial team to onboard and configure your warehouse and shipping setup.Connect in Voila
Log in to your Voila account and follow the step-by-step instructions in our THG integration guide. You’ll find everything from API credentials to testing flows.
Access the full documentation here: [Our Documentation]
By integrating THG with Voila, brands gain the speed, scalability, and operational precision of a global fulfilment partner—without sacrificing control. Whether you're growing D2C or expanding into international markets, this integration makes it easier to manage everything from a single, connected platform.
