Privacy Policies

In its everyday business operations, Despatch Cloud collects and stores data of many types and in a variety of different forms. Keeping this data secure and giving you full control over it is our top priority at Despatch Cloud.

Only those within your organization, with the appropriate user level granted by you, are able to view your data. Despatch Cloud reserves the right to access your panel at any time for support or development.

If you would like to access, amend or delete any information please modify this from your panel or contact our support team.

What Do We Mean by Information?

This notice will refer to ‘personal data’. This means any information that can be used to identify an individual or company that can be used to distinguish between individuals.

In accessing and using any Despatch Cloud product or Service as a customer or on a free trial basis or as part of a subscription account package, you are agreeing to the following privacy policy. IF YOU DO NOT ACCEPT AND AGREE TO OUR PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE THE DESPATCH CLOUD PRODUCT OR SERVICES.

It is important that you read this privacy policy together with any other documents we provide such as the terms and conditions so that you are aware of how we collect or process data that is provided to Despatch Cloud for its functionality. This privacy policy is subject to change at any time, where we feel it appropriate we will notify all active and inactive customers on record about the changes. We recommend you review this page periodically to ensure you remain happy with the latest version. If you would like your information removed from our system, please contact our support team. It is important that the personal data we hold about you is accurate and current. Please keep your account up to date or contact us about a change in information.

Our website, product, and services are not intended for children and we do not knowingly collect data relating to children.

Our website, product, and services may include links to third-party websites, plugins, APIs, and applications. Clicking on those links, enabling those connections, or installing those applications may allow third parties to collect or share data about you or the information that is used within the process. We do not control these third-party connections or applications and are not responsible for their privacy statements and their GDPR compliance. By accessing those links, enabling those connections, or installing those applications you accept that liability, and we encourage that you read the privacy policy of every website you visit when leaving our website.

Violation of any of the terms below may result in the suspension or termination of your account or license to use the service. Whilst Despatch Cloud prohibits unauthorized conduct and content on the service as indicated below, you may be exposed to such materials and you agree to use the service at your own risk, and Despatch Cloud shall not be liable in such event. We monitor the content that is used in Despatch Cloud.

Who We Are

• Despatch Cloud Ltd

• Company number: 09615192

• Registered office address: Despatch Cloud Ltd, Unit 76, Warfield Road, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9DJ

• Incorporated on: 29 May 2015

• VAT ID: GB214577410

• ICO Registration Number: A8116774
  
  

What Is GDPR?

The General Data Protection Regulation 2016 (GDPR) is one of the most significant pieces of legislation affecting the way that Despatch Cloud carries out its information processing activities. Significant fines are applicable if a breach is deemed to have occurred under the GDPR, which is designed to protect the personal data of citizens of the European Union. It is Despatch Cloud’s policy to ensure that our compliance with the GDPR and other relevant legislation is clear and demonstrable at all times.

Description of Service

The Service shall be provided to you as set out in the applicable Order Form. Any new features which are subsequently added to the Service during the Term shall also be, unless agreed otherwise in writing, subject to this Agreement. Despatch Cloud Ltd cannot guarantee that the Service will be continuously available as the Service may be unavailable from time to time due to either (a) scheduled downtime for Service upgrades and/or maintenance; and/or (b) any circumstances which are beyond Our control such as technical failures.

What Data Is Passed to Despatch Cloud from Sales Channels?

When a sale happens on a channel such as Amazon or eBay, we download the buyer contact details from the connected API (which includes name, address, contact information such as email and telephone numbers) the customer's delivery and shipping address and the details of the order including and not limited to total price, tax, shipping fees, currency, country ISO, and payment method. We do not ever handle credit or debit card information from these channels.

What Data Does Despatch Cloud Store?

Despatch Cloud does not collect or store any data that is not required for the requirements of the service. We do store sensitive data such as personal information about buyers. This data is stored in ISO 27001 compliant data centers located inside the UK. We have a dedicated team who monitor and manage our infrastructure.

How Long Do We Keep Personal Data?

Despatch Cloud keeps personal data for as long as necessary to function. We also keep personal data for other legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types used for different purposes, retention times will also vary.

Have you asked us to stop using your data or withdrawn your consent? If needed, we will keep a record of your request so that we can make sure it is respected in the future. To withdraw your consent or for any questions, please contact our support team.

Does Despatch Cloud Pass Customer Data to 3rd Parties?

We share delivery information with third parties such as carriers and accounting services for the purpose of processing subscriptions and processing an order through the system and obtaining shipping labels. We never share information for marketing purposes.

Breach of Data Policy and Your Right to Complain

In line with GDPR, we have a duty to report a personal data breach to the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it, where feasible. If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, we will also inform those individuals without undue delay.

If you believe that Despatch Cloud has not complied with your data protection rights, you have the right to make a complaint to the ICO or another relevant supervisory authority.

Your Rights

Under GDPR, you have several rights in relation to your personal data, including:

• The right to be informed about the collection and use of your personal data.

• The right to access the personal data we hold about you.

• The right to rectification if any personal data we hold about you is inaccurate or incomplete.

• The right to erasure (also known as the ‘right to be forgotten’) in certain circumstances.

• The right to restrict processing of your personal data in certain circumstances.

• The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.

• The right to object to processing in certain circumstances, including direct marketing.

• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact our support team.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, regulatory, or operational requirements. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at: